So, here's what I'm sending to the race director. I think I've been pretty fair about it, but it's possible I'm still in the passion of the moment.
***
I want to take the time to write to you and tell you what my experience was like at Sunday's SoMa Half Iron race.
I know this is a very popular race. I've been looking forward to it for a year and a half. In 2006 I was signed up for the Quarterman, and broke my arm just before the race. Your staff very generously allowed me to roll my entry over to this year, and even accommodated me when I wanted to change from the Quarterman to the Half. Not every race will do that, so I want to give you credit for being very flexible. I was very excited to come do this race. I've basically been ready to do this since I started training for the Quarterman in 2006.
I'll go straight to the point: I'm writing because I had a very discouraging experience yesterday.
I had a mechanical failure during my first loop on the bike course. I was at the intersection of Curry and Lakeview. This was not a routine flat or adjustment issue, my chain got hopelessly trapped in the rear between the cassette and the wheel. I could not turn the wheel, I could not ride the bike. Having seen a few vehicles out near the course, and having done races in the past, I figured that a SAG wagon would come to find me at some point. A number of my team members (New Mexico Outlaws) stopped to help, the problem could not be solved. My teammates said they would try to get help. A number of other racers also said they would look for a support crew to come and help me.
A motorcycle policeman stopped to ask if I needed help. I told him I needed tech support, and he radioed for help. No help came.
My team members spoke to personnel at the nearest aid station, with Landis technicians. While the Landis mechanic apparently told my teammates he could help, it came to my attention later on that he was not allowed to leave his post at the top of the turnaround on College Road, some 2 miles away from me.
I understand that there was another support station at the transition area. I am told that the Landis mechanics here were not supposed to leave the area.
This was a race with 874 athletes for the Half - and another 593 athletes for the Quarter. That's a total of 1,467 athletes on the day, on a 19-mile loop course. Even with the potential traffic issues (and I saw that you were competing heavily with local traffic), it seems obvious to me to have mobile support on the course. I saw at least 3 other people on the course with mechanical issues, including a guy who completely lost his derailleur in the same place I nearly lost mine.
I waited on the course, not knowing where the technicians were. Had I known there would be no mobile support, or had I known where I would need to go, I might have done things differently. My bike was not rolling, I would have had to hike it somewhere - this did not seem like the best decision at the time.
Looking at the bike course map, I don't see tech support detailed on the map. I attended the pre-race meeting, but I don't remember this being discussed. I remember course officials saying that "Landis would be on the course," (and indeed they were) but the lack of mobile support (and locations of the fixed support) is not clearly spelled out anywhere that I can find.
Nonetheless, a friend went to the nearest aid station and brought a technician back to me - at a time cost to his own race. In the end, the Landis mechanic was really excellent, did a great job of fixing my bike, and got me back on the course pretty quickly. Unfortunately for me, I had been waiting for support for two hours, and I did not have time to complete all 3 loops of the bike.
Which brings me to my second point: why was my wave last? I'm in the 35+ women's wave, and we were let onto the course in the 10th of 10 waves. It's possible that if my wave had started earlier, I might have made the cutoff. We here in the old lady division are not all speedy, you know. It seems we are being penalized with less time to make the cutoffs for the course.
I assume that others will write to tell you about other complaints. I for one can confirm that although I was in one place for two hours, I saw no USAT officials go past me, and I saw heavy drafting occurring on the course. The last aid station I saw was closed before the course closed. This can be devastating to an athlete at the back of the pack.
Because I was honest, my chip was taken from me as I entered transition. Since there were no chip timing mats on the course that I saw, I could easily have racked my bike and gone into the run and no one would have asked any questions. My dishonesty would not serve the athletes who are trying to improve their rankings and who compete honestly, and there would have been no reason for me to cheat. However, I feel I need to point out that there were a lot of ways in which athletes could have been dishonest yesterday.
At this point, I have to say that I am not happy with my race experience, and I hope that you will take my experience into consideration when you are planning future events. You should know too that I have explained these events to my triathlon team, and to my triathlon community, as fairly as I can, so that they will also be aware of these issues, if they are considering signing up for next year's event.
Thanks for you time.
Monday, October 29, 2007
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16 comments:
Very nicely written. As I said (blog) you handle yourself with grace. I am SO sorry about your race experience. Will you do any others this year?
it's much more constructive than my first letter, which was, "dear race director...f*@k you!!!"
I want to do more, I have so much in the bank, and I want to spend it. I dunno what I'll do. I have to quit sulking and find something, I suppose...
Man, that just sucks.
ha!
i was gonna ask, did the first version start with
Dear F*@cking Tool aka Race Director,
send it in... let us know if you get a response...
That reads to me as coming from someone who simply wants to point out issues with the race so that the RD has the opportunity to fix things for next year. Ship it!!
...very well said. Surely your letter will get them to make some changes.
The situation sucks for you with all the hard work you've put in. I'd say some good karma should be headed your direction soon :)
Constructive letter; well-composed, you and the letter both!
That is a good letter. If they said there was going to be tech support on the course (they did in the pre-race mtg)-then they should have had it.
Good letter. I didn't know the bike support was fixed in place and neither apparently did the aid stations or even the bike support. I spoke with one and Mike spoke with the other and we were assured that it would be "radioed in" Apparently that didn't also mean you would be helped.
As to the USAT officating I can say a couple things. The chances are that the officials directed their attention towards the pros though it was a very small bunch and not much, if any, money on the line. When I did the Dallas race with a huge prize purse and large pro and eliete field most of us were up front. When I cicrled back I doscovered that there was wave upon wave of AG athletes uncovered. I also fail to see how the officiating team could have covered the bike at Soma, there is no room for the motorcycles to really get around in close enough proximity to the cyclists.
There is always Silverman half, you could ride up with Carl and I.
Pirate, I'm so sorry you had such a crappy experience this weekend. It sounds so frustrating. That's a very diplomatic letter, good for you. :)
I think that's an excellent letter and I'm really looking forward to seeing what he/she has to say about someone out on the course for 2 FREAKING HOURS without tech. I wonder whether you would be out there for just as long with a medical issue... hmmmmm
That is an excellent letter. No sour grapes, just the facts and the definite sound of disappointment which you are more than entitled to.
I would so love to read the first version.
I'm so sorry your race got stolen from you but I'm so happy you went because seeing you was GREAT!
perfect letter. PERFECT. i have experience in running events (obviously not tri's), and when things go wrong, i want to know... but if the letter is written as an attack, it's hard to look past that to see the human side of the problem. you nailed it with this. i'd be willing to bet that the Suffolks will respond to that.
if not, let me know. i carry a big bat.
I think it is very measured and not a rant at all. Send it.
Jane,
Sorry to hear about your race, that really sucks :(
Last year at SOMA the Landis trucks were everywhere. In fact I was drafting off of one on the bridge. He wouldn't get out of the way. Oh - should I have said that I drafted on a public page?
That is so very well written... too bad the reply was not as, shall we say, spell checked.
I think that you made very, VERY good points. In a manner which indicates that there were problems, so here are some possible solutions or points to clarify next year.
Very well put.
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